Terms and Conditions (Terms of Service)

 

Welcome to [juwirah]. These Terms and Conditions outline the rules and regulations for using our website and purchasing products from it.

By accessing this website or completing a purchase, you implicitly agree to be bound by all the terms and conditions stated below. Please read them carefully.

1. Account and Order Conditions

 The information you provide during registration or checkout (name, address, mobile number) must be completely accurate and correct to ensure shipment delivery without delay.

 If the order is a "gift" for another person, the customer undertakes to obtain the recipient's consent to share their data (name, address, mobile number) with us for delivery purposes.

 We reserve the right to refuse or cancel any order for any reason, including pricing errors, product unavailability, or suspicion of fraud, with a commitment to refund any amounts paid by the customer.

2. Pricing and Product Information

 All prices displayed on the website are subject to change at any time without prior notice (changes do not apply to orders that have already been confirmed and paid for).

 We make every effort to display the colors and details of products and gifts with high accuracy; however, colors may vary slightly depending on your device’s screen settings.

3. Payment and Security Policy

 We provide secure and fully encrypted electronic payment methods.

 The customer commits to paying the full value of the order and shipping/delivery fees (if applicable) before the shipment is dispatched.

4. Shipping and Delivery

 Orders are shipped and delivered via external shipping companies (our success partners).

 Delivery time depends on the customer's/recipient's address and the carrier. We are not responsible for any delays beyond our control resulting from shipping companies or force majeure circumstances.

 The customer is responsible for tracking their shipment and responding to the delivery courier. If the shipment is not received and is returned to us, the customer will bear the return shipping costs.

5. Cancellation, Returns, and Exchange Policy

 Order Cancellation: The customer can cancel the order and receive a full refund only before the order preparation begins or before it is handed over to the shipping company.

 Returns and Exchanges: Due to the nature of certain products (such as customized gifts or delicate items), please review our specific "Returns and Exchange Policy" page to know which products are eligible for return and the specified timeframes.

 In the event that a damaged or incorrect product arrives, we must be notified within [48 hours] from the date of receipt, along with photos of the product, to arrange for a replacement or compensation free of charge.

6. Intellectual Property Rights

 All content on the website, including text, designs, logos, images, and software, is the exclusive property of [juwirah] and is protected by intellectual property laws. It may not be copied or used commercially without our prior written permission.

7. Amendments to the Terms and Conditions

 We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Amendments become effective immediately upon being published on this page.

Do You Have Any Inquiries?

If you have any questions or inquiries regarding these Terms of Service, we are happy to assist you. You can contact us directly via:

 Email: juwirah.business@gmail.com

 WhatsApp: +97466671141